Refund policy

At ShadowNova, your satisfaction is our priority. We stand behind the quality of our products and offer a 90-day return policy from the date your order is delivered.

90-Day Guarantee

If you’re not completely satisfied with your purchase, you may request a return or refund within 90 days of receiving your order.

Eligibility for Returns

To qualify for a return, the item must be unused, in the same condition you received it, and in its original packaging with all included accessories. A proof of purchase is also required.

How to Start a Return

To request a return, please contact us at:
📧 info.shadownova@gmail.com

Once your request is approved, we will provide you with the return instructions. Returns sent without prior approval will not be accepted.

Damaged or Incorrect Orders

We recommend checking your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly with a replacement or full refund.

Non-Returnable Items

Certain items are not eligible for return, including sale or clearance items, gift cards, and products that show signs of use or misuse.

Exchanges

The fastest way to get a replacement is to request a return for the original item and place a new order once your return is approved.

Refund Process

After we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or payment provider may take additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
📧 info.shadownova@gmail.com

Our Promise

At ShadowNova, we are committed to delivering a smooth and reliable shopping experience. If something isn’t right, we will do everything we can to make it right quickly and fairly.